Easy to find
This page should be simple to reach and simple to use.
Share your experience
Feedback
A dedicated feedback page gives clients and families a straightforward route to share what went well, what could be improved, or what support they still need.
Operationally useful
Feedback should route into the right internal process, whether that is service improvement, praise, or complaints handling.
Calm tone
The page should feel respectful and clear, especially for people who are already frustrated or anxious.