Raise the concern
Share as much detail as you can, including the issue, the people involved if relevant, and what outcome you are hoping for.
Support information
Complaints & Concerns
If something has not gone as expected, Arete Health wants to hear about it. Raising a concern helps the team respond, put things right where possible, and improve the service for others.
Review and response
The team should review the matter, clarify any missing details, and respond as promptly as possible with the next steps.
Resolution and learning
Where appropriate, Arete Health should explain the outcome, any actions taken, and any learning that helps improve future care.
What to include
Helpful information when making a complaint or raising a concern.
Including key dates, the service involved, and a short summary of what happened can help the team review matters more effectively and respond more clearly.
- Name and contact details
- The person receiving support, if different
- Relevant dates or appointments
- A short description of the issue
- Any steps already taken
- The outcome you would like considered
Need to get in touch?
You can raise a concern directly with Arete Health.
For non-urgent concerns or complaints, use the contact details below so the team can review the matter appropriately. If there is an immediate risk to safety, please use the relevant urgent or emergency support routes instead.